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We live, and do business, in a cookie-cutter world where many companies simplify and box their products to fit their own objectives, often forcing their customers to ‘take it or leave it’. We believe it is time to return to developing personal, customized relationships with businesses and their clients.
We understand that in a turbulent, ever-changing marketplace it is often difficult to recognize that we likewise need to change and adapt in order to survive and thrive. We are committed to adapting, along with our clients, in order to assist them in establishing and/or maintaining competitive advantages in their markets.
Our primary objective is to stay on the cutting edge of Virtual Tour technology and to continually offer our clients the newest and most effective marketing solutions.
We understand that in a turbulent, ever-changing marketplace it is often difficult to recognize that we likewise need to change and adapt in order to survive and thrive. We are committed to adapting, along with our clients, in order to assist them in establishing and/or maintaining competitive advantages in their markets.
Our primary objective is to stay on the cutting edge of Virtual Tour technology and to continually offer our clients the newest and most effective marketing solutions.
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Gee, your experience echos of the one I am contemplating at this very moment. A SIGN COMPANY who will remain un-mentioned dropped the ball for me in the last few days. I emailed them for a quote on a banner 2 weeks ago. Took 2 days for a reply. I then spoke to them twice over the following 2 days. The owner seemed really busy. I knew I had a deadline so I said, "You seem really busy. Are you going to be able to do this?" He replied, "Yes, we're just finishing up a pile of work for the Rock Creek Fair and I can get on it next week. Only takes 2 or 3 days." Four days later I dropped in and we made a plan for business cards, rack cards and the banner. I told him my deadlines. He seemed confident. My deadline hasn't changed. It is this coming Wednesday. The baner proof was approved by me on this past Thursday. Friday I contacted him and asked how the business cards and rack cards were coming. He said, "I haven't started them. It takes 10 days for the cards to come in. Translation: It wasn't going to happen. I contacted my usual haunt for small-volume printing and gave them a heads up that I need rack cards and business cards by Wednesday (which would equate to 5 days - 3 business days' - notice. To ease their burden I had the original sign company promise to do the artwork on the business cards and rack cards. That was supposed to happen yesterday. 3 emails and 2 phone calls from me to the SIGN COMPANY yesterday and there is nothing in my email inbox. Looks like the little guy will end up coming through. Apparently some business people don't have a clue about repeat customers (not going to happen) and referrals (also not going to happen). Seems the fellow I have been dealing with bought said SIGN COMPANY a year ago. One wonders if he will last. I agree that the some businesses in the Okanagan don't know how to do business.
ReplyDeleteArlene, I know the feeling, but no all local companies are in that way. I always have a backup plan, and even a 3rd option just in case something is going wrong.
ReplyDelete